Zelda James
7270 Norris Street ● Hamden, CT 66663 ● (899) 999-9999 ● [Email]

CAREER OBJECTIVE
To work for Family Health Unit as a Medical Front Desk Receptionist. Offering strong customer service skills and medical scheduling expertise to attain the utmost level of patient care while providing effective tier one services.
HIGHLIGHTS OF QUALIFICATIONS
• Over 4 years’ experience working as a Medical Front Desk Executive for Hamden Health Services
• Well versed in greeting patients and providing instructions
• In depth knowledge of analyzing health benefits and verifying insurance information
• Proficient in MS Office Suite and word processing software
• Knowledge of both front office and clinical operations
AREAS OF EXPERTISE	
● Phone Triage	● Patient Registration	● Appointments’ Setting	
● Scheduling	● Call-Backs	● Charge Entry	
● Check-In/-Out	● Documents’ Scanning	● Reconciliation and Deposits	

WORK EXPERIENCE
Medical Front Desk Receptionist | Hamden Health – Hamden, CT | Sep 2009 – Present
• Greet patients and provide instructions as they come in
• Perform clerical and administrative tasks
• Collect patient demographic data
• Analyze health insurance benefits and verify insurance eligibility
• Obtain and record patients’ vital signs
• Receive telephone calls and provide relevant information
• Schedule and confirm appointments
• Handle incoming and outgoing correspondence
• Process requests for medical records
ACCOMPLISHMENTS
• Promoted from Front Desk Assistant to Receptionist within three months of employment
• Attained patient loyalty by 90% by providing exceptional first contact services
Front Desk Assistant | Hamden Health – Hamden, CT | Jun 2009 – Sep 2009
• Organized mail, packages, and supplies
• Helped with meetings
• Took over the front desk responsibilities in absence of receptionist
ACCOMPLISHMENTS
• Promoted from Front Desk Assistant to Receptionist within 4 months of employment

EDUCATION & CERTIFICATION
Hamden Community College – Hamden, CT
Certification in Medical Front desk Management – 2009
High School Diploma – 2008