John Doe
123 Main Street, St. Paul, MN 12345
Home : 000-000-0000 Cell: 000-000-0000
email@example.com

Objective
Extremely dedicated and detail-oriented Customer Care Specialist with a stellar customer satisfaction record seeks a position with your company. Adept at conducting customer account research to fulfill requests and rectify data entry and billing errors. Flexible scheduling availability to include evenings, weekends and emergency situations. 
Core Qualifications
•	Superior breadth of customer care experience
•	High proficiency with a variety of computer software and hardware components
•	Strong organizational and management skills
•	Excellent interpersonal and communication skills
•	Outstanding skills in training new customer care representatives
•	Sound ability to work effectively in a high-volume ACD environment
Experience

June 2010 to Present Mayfield Holdings, Inc., St. Paul, MN Customer Care Specialist 
•	Answered order placement calls from customer accounts.
•	Maintained and updated customer account information.
•	Maintained company data records in compliance with rules and regulations.
•	Responded to customer inquiries pertaining to product operation.
•	Notified appropriate departments of product and service failure complaints.
•	Addressed customer queries in coordination with other appropriate departments.
June 2006 to May 2010 BugMeNot Exterminators, Owatonna, MN Customer Care Specialist 
•	Performed system troubleshooting in response to customer input on product operations.
•	Maintained and updated customer database files to ensure full accuracy of stored information.
•	Assisted in training new employees and cross-trained with other departments.
•	Scheduled technician repair appointments at customer request.
•	Researched and resolved problems and customer questions regarding payment history.
•	Documented all work activity in appropriate databases.
Education

2006 University of Minnesota, Duluth, MN Bachelor's Degree in Telecommunications