Jo Palmer
100 Main Street, Cityplace, CA, 91019 | | C: (555) 322-7337 example-email@example.com

Summary

Outgoing server with great customer service and food handling skills. Good dedication and a very quick learner. Works well in busy atmospheres and under stress. Experience in handling money.

Highlights

•	Works well under pressure
•	Reliable, punctual and committed to customer service
•	Highly responsible and reliable
•	Upbeat, outgoing and positive
•	Strong customer relationship builder
•	Ability to handle fast-paced environment
•	Willing to work under pressure
•	Proven leadership skills

Experience

Crew Trainer                                                                                                 May 2008 to Aug 2013
McDonalds － Wisconsin Rapids, Wisconsin

•	Up-sold additional menu items, beverages and desserts to increase restaurant profits.
•	Took necessary steps to meet customer needs and effectively resolve food or service issues.
•	Recorded customer orders and repeated them back in a clear, understandable manner.
•	Promptly reported complaints to a member of the management team.
•	Correctly received orders, processed payments and responded appropriately to guest concerns.
•	Served fresh, hot food with a smile in a timely manner.
•	Resolved guest complaints promptly and professionally. 
•	Trained new crew on the skills needed to succeed at work.

Education

EMT-B certification,  EMT-B   Midstate Technical College － Wisconsin Rapids , Wisconsin, USA