Carl Furman 
123, Ellis Street 
Boston, MA, 01234 
Contact: 123- 456-789 
Email: furman@yahoo.com 
Career Objective:
Seeking a customer care supervisor position in a large organization where I can apply my knowledge and experience in managing and supporting products and services offered by the organization, and improve communications among cross functional departments. 
Summary of Skills:
•	Over five years of supervisory experience in a manufacturing setting 
•	Strong attention to detail with excellent communication skills 
•	Proficient in creating and maintaining spreadsheets in Excel and presentations in PowerPoint 
•	Skilled in learning and retaining large volume of product and service specific information 
•	Strong organizational, prioritization, and multi-tasking skills 
•	Strong leadership skills with an ability to lead by example 
•	Excellent presentation, analytical, and reporting skills 
•	Strong customer service and problem-solving skills 
•	Positive, dexterity, and professional attitude 
•	Remarkable supervisory and interpersonal skills 
•	Ability to lift 60 pounds, and deliver under pressure 
Work Experience: 
Customer Care Supervisor 
` Pinnacle Group, Boston, MA 
January 2012 - Present 
•	Planning, developing, and implementing processes and procedures for care center 
•	Managing and reviewing team performance 
•	Hiring, training, and retaining employees 
•	Providing high class customer service to internal and external clients 
•	Monitoring productivity and call handling of employees 
•	Providing instructions and direction for calling and dealing difficult customers 
•	Maintaining professional relationships with cross functional departments 
•	Assisting employees with escalated situations 
•	Preparing training programs and scheduling training sessions 
•	Communicating with high-profile customers on personal basis 
Customer Care Supervisor
Sterling Surgical Products, Boston, MA
May 2010 - December 2011 
•	Supervised daily activities of customer care center 
•	Provided oral and written instructions to employees as needed 
•	Reviewed performance and provided feedback to employees 
•	Drafted work schedules and monitored adherence 
•	Approved and validated timecards for payroll processing 
•	Organized training session to improve product awareness among employees 
•	Resolved grievances of customers and employees professionally 
•	Coordinated work-flow in tandem with other departments 
•	Handled difficult customers and maintained relationships 
Education:
•	Bachelor's Degree in Business Administrations
ABC University, Boston, MA
2009 
References:
On request.