AVERY JONES
5800 Park Drive, #37 | Sometown, IA 57000 | Home: (555) 555-5555 | someone@somedomain.com

OBJECTIVE

To gain a position with ________ as a receptionist where I will utilize my intrapersonal skills in representing my company’s best interests. To utilize my knowledge in communications and switchboard experience in maintaining a level of efficiency in keeping the office connected. Offering proficiency with software, budgeting, and conference planning. 

KEY SKILLS

Office Skills: Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM)

Computer Skills: Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP

PROFESSIONAL EXPERIENCE

XYZ CORPORATION (Sometown, IA), Receptionist, 3/08 to 8/12
•	Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
•	Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
•	Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
•	Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. 

SOMETOWN COMMUNITY COLLEGE (Sometown, IA), Receptionist, 3/07 to 2/08 
•	Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. 
•	Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
•	Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. 
•	Efforts exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence. 

EDUCATION

SOMETOWN COMMUNITY COLLEGE (Sometown, IA)
AS in Business, 2007

ADDITIONAL INFORMATION
"Avery is a first-rate administrative support professional...excels in organizing our busy office… ensures all of our customers' needs are taken care of…truly an exceptional employee..."
-- Excerpts from 2010 Performance Review