John Doe
123 Fake Street Miami, FL 55555 ۰ (555) 555-5555 ۰ John@Doe.com
CUSTOMER SERVICE
■ Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
Key Skills and Qualifications
Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills
•	Knowledge about customer service applications and administrative procedures.
•	Languages – Fluent in English, Spanish and Portuguese
•	Relevant customer service courses
•	High school diploma

Work Experience/Background
Customer Service Representative    ABC Corp. - Miami, FL    2009 – Present
•	Responded promptly and answered/resolved customer inquiries and complaints.
•	Investigated and resolved service issues and/or product problems.
•	Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
•	Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
•	Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
•	Supplied customers with written responses and information and followed up on customer communications.
Customer Service Representative     A1B2 Company - Miami, FL    2005 – 2009
•	Communicated directly with customers by phone, electronically or face to face.
•	Provided customers with technical support using maintenance procedures created with company products.
•	Wrote and kept accurate records of discussions and correspondence with customers.
•	Managed and supervised a team of customer services representatives.
•	Provided customer service team with feedback.
•	Met with other team managers to discuss possible improvements in customer service and company’s products.
•	Trained and coached team members to deliver a high standard of customer service.
•	Learned about products and services and kept up to date with changes.
•	Kept ahead of technology developments by attending professional courses.

ACHIEVEMENTS
•	Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.
•	Evaluated changing factors frequently to achieve high customer satisfaction level.
•	Analyzed statistics and other data to determine the level of customer service performance achieved by the team.