Jenny Smith 
111, W 33rd Street 
Birmingham, AL, 11111 
Contact: 111.111.1111 
Email: name@gmail.com
Career Objective:
Seeking the position of a spa receptionist wherein my effective guest service skills and professional experience will contribute effectively towards meeting the goals and objectives of the organization.
Professional strengths:
•	Comprehensive knowledge of the operating procedures and services of hotel industry
•	Possess excellent guest service and relationship management skills
•	Self-motivated with strong analytical and listening skills
•	Flexible with an ability to extend working hours
•	Ability to perform various activities while standing, kneeling, bending and walking
Professional Experience:
Organization: D& H Resort, Alabama 
Duration: March 2011 till date 
Designation: Spa Receptionist
•	Responsible for opening and closing the spa as per standard operating procedures
•	Acknowledge and greet customers who enter and leave spa facilities
•	Perform responsibilities of providing detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities
•	Handle tasks of responding to guest queries and providing excellent guest service
•	Perform responsibilities of maintaining a clean, safe and well-organized working environment
•	Promote and maintain highest level of service that meets customer satisfaction
•	Perform other job related duties as assigned

Organization: Royal Spa, Alabama 
Duration: April 2009 to February 2011 
Designation: Spa Receptionist
•	Responsible for meeting and greeting guests in a warm and cordial way
•	Handle tasks of providing services in a positive and friendly manner
•	Perform responsibilities of checking-in guests as they arrive for their scheduled appointments
•	Responsible for scheduling new appointments and answering all calls that come into the spa
•	Handle tasks of providing daily maintenance of the spa's lobby and reception area
•	Perform responsibilities of taking care of plants, furniture, and other decorative items in the spa
•	Responsible for processing transactions for all events, payment and membership fees
Educational Summary:
Achieved High School Diploma, Florence High School, Alabama
Reference:
Will be available upon request.