Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
Objective
Working in a challenging environment as a waitress, where I can use my effective customer service skills to bring about growth of restaurant clientele.
Overview
Five years’ experience as a waitress in fast paced restaurant environment, engaging in daily challenges and learning experiences; a great opportunity to develop the following skills:
•	Tolerance – Excellent stamina, able to multi-task, professional attitude – work ethics.
•	Excellent customer service skills – People oriented with superb interpersonal skills.
•	Sales and marketing skills.
•	Team lead/play abilities – delegating capabilities (for those who apply for head of waitresses’ position).
Educational Qualifications
•	Hospitality courses
•	High school diploma
Professional Experience
Restaurants OP Chains - San Jose, CA                                                               2008 – Present
Waitress
Served restaurant customers with a professional attitude – Received orders, served food/drinks and collected payment.
Responsibilities include:
•	Escorted customers to their table and arranged their seating.
•	Presented and explained menus to customers – Answered queries regarding restaurant items and informed them of daily specials.
•	Took food/drink orders and conveyed them to kitchen staff.
•	Recommended wines to customers – Professionally served wines according to the customers’ selection.
•	Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner.
•	Presented desserts upon completion of main meal.
•	Collected payment and thanked customers prior to their exit.
•	Trained new staff regarding the restaurant’s procedures, culture and practices – Worked with staff members to provide team oriented service.